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How to void a transaction
How to void a transaction
Melissa avatar
Written by Melissa
Updated over a week ago

From time to time, you might find yourself having to void transactions that have been entered incorrectly.

Before being able to void a transaction, you must enable it in Setup Store settings.
Go To: https://my.neko.software/Admin/Sales/Setup
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To void a transaction:ย 

Step 1: Go to the Transaction tab and select Search Transaction.

Step 2: The Search Transaction list will appear. You may locate the transaction by either on the list or using the search criteria on the top right to narrow down your options.

Step 3: Once the transaction is found, click on it. The Transaction screen will appear. To void the payment, click the menu option and then the Void button.
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Note: You can only Void a Transaction before you complete End Trading and on the same day the transaction was created.

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