How to setup Booking Reminders

Reminders are a powerful tool that your business can use to reduce no-shows, therefore reducing wasted time and revenue in your business.

To set up your reminders:

Step 1: click the Marketing tab and then Marketing Setup or go to https://my.neko.software/Marketing/Setup

Step 2: In the Booking Reminder section, Select Add New Message or edit an existing message.

Step 3: Enter the Details of the message you would like to send.

Step 4: In " When should the message be sent?", the recommended setting is 2 Days Before. You may change it to one of the other available options to suit your business needs.

Step 5: Once satisfied with your message settings, click Save.

You can check if the client has received their Reminders messages in their Client Card or under the Booking Popup.

Please Note:

Neko can be triggered to send more than one message per booking. Please follow the above steps if you want to send another message.

Important information

You can send manual reminders on the Messages tab within the booking popup.
For automatic confirmation of bookings via Text, the system will understand the following:
1. Yes / yes / YES
2. Y / y
3. No / no / NO
4. N / n
Monitor when a reminder has been sent out via the Booking Popup:
1. The Messages Tab will display the messages sent to and from clients.
2. The Updates tab will display when a message was queued for sending along with the statuses of bookings etc.
  Note: It is the responsibly of the store to monitor sending of messages.
If you set up two or more booking reminders in the marketing setup, the customer may be sent multiple messages.

Possible reasons a reminder may not be received by a client

Reminders will not go to bookings marked as Confirmed, Client Arrived or similar.
Reminders may not go out to bookings made within 24 hours of the booking time. It is assumed client already knows when their booking is.
When moving a booking, keep in mind the following:
1. Only one of the setup message may go out in a 7-day timeframe - This is to stop your client from being sent many reminders.
2. If you a moving a booking, a new reminder may not go out.
3. Booking Change notices can be setup via the Marketing Setup. This will ensure a Client received a notice of a change.
Clients may have booking reminders turned off in the Client's profile - Under Settings.
Clients may not have a valid Mobile/Cell number entered in the Client's profile.
The mobile/cell network is faulted in the Client's area or more generally.
The mobile/cell network is congested.
The Client has recently moved to another mobile/cell network.

It is the responsibly of the client to remember their booking times with or without a booking reminder being received.