Neko can send welcome messages to your clients after their first visit.

To setup a welcome message, click the Marketing tab and then Marketing Setup or go to

In the Welcome section, Turn on the welcome message in the Text/SMS and/or Email section by set the Send Welcome Emails or Send Welcome Messages to Yes.

You can check if the client has received their welcome message in their Client Card under the Communications Setup

Please Note:

  • Messages are only sent to clients that have been setup in the system within the past 30 days and have had a booking in the past 10 days.
  • The Messages are normally sent to the client after 1-2 hours after their first booking.
  • Messages will not be sent if the client has Do Not Mail set in their Client Card.

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