Reminders are a powerful tool that your business can use to reduce no-shows, therefore reducing wasted time and revenue in your business.

To setup your email reminder system:

Step 1: Go to the Marketing tab and select Setup Marketing.

Step 2: The Marketing Setup will appear. Click on Reminders on the left to display the Reminders option and select the Email tab.

Step 3: To send out email reminders, select "On" in Send Reminders Emails.

Step 4: In "Send out email reminders" for appointments, the recommend settings is 2 Days Before. You may change it to one of the other available options to suit your business needs.

  • 2 days before: The system will send out reminders for bookings coming up in the next 2 days.
  • Day of the Booking: The system will send out reminders for today's bookings.
  • Next 3 Days: The system will send out reminders for bookings coming up in the next 3 days.
  • Next 4 Days: The system will send out reminders for bookings coming up in the next 4 days.
  • Next 5 Days: The system will send out reminders for bookings coming up in the next 5 days.

Step 5: Type your message on the Reminder Message field. If you wish, you may personalise your reminders by inserting braces by selecting one from the Insert drop down list.

Step 6: Once you are satisfied with your message settings, click Save.

Did this answer your question?