Reminders are a powerful tool that your business can use to reduce no-shows, therefore reducing wasted time and revenue in your business. In Reminders settings, there are multiple options for sending out reminders. Neko is capable of sending 3 SMS and/or email reminders.

To setup your reminder system:

Step 1: Click the Marketing tab and select Setup Marketing.

Step 2: The Marketing Setup will appear. Click on Reminders on the left to display the Reminders option.

Step 3: To send out reminders, click 1st Message and select Yes to both Send Reminders Automatically and Send Reminders.

Step 4: In Send Out Text Reminders For Appointments, the recommend settings is 2 Days Before.

  • 2 days before: The system will send out reminders for bookings coming up in the next 2 days.
  • Day of the Booking: The system will send out reminders for today's bookings.
  • Next 3 Days: The system will send out reminders for bookings coming up in the next 3 days.
  • Next 4 Days: The system will send out reminders for bookings coming up in the next 4 days.
  • Next 5 Days: The system will send out reminders for bookings coming up in the next 5 days.

Step 5: Type your message on the Reminder Message field. Please note that 160 characters uses 1 SMS credit. Your message will appear in Example Message, this is an example of how your client will receive the message. If you wish, you may personalise your reminders by inserting braces by selecting one from the insert drop down list.

Step 6: Once you are happy with your reminder message settings, click Save.

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